Attending a recent Xerox PARC talk on Open Services Innovation, I realized that people talk about services today with implied context.  Sort of a industry and market context for the meaning of the word service.  That means Wireless people offer services, Hospitals offers Services, Software-as-service (Saas) vendors offers services, everyone does.   Overall, the potential [...]

Should the government experiment with social media and web technology? The question I always have is “who does the government report to” ? The naive, pat answer is: “the people”. The problem is that people have to mobilize and centralize their opinions and power, in order to effect this power to change government. The lag time, and [...]